Refund & Return Policy

• Rental charges are generally non-refundable.
• Security deposit is refundable after successful inspection.
• Approved refunds will be processed to the original payment method unless otherwise agreed.

The customer must return:

• Costume
• Wig
• Jewellery
• Mask
• Props
• Belt
• Accessories
• Original packing (where applicable)

Missing items will be charged separately.

Customers are responsible for any torn fabric, burn marks, ink stains, paint stains, missing accessories, jewellery, wig, broken mask or prop, missing belt, badge or buttons, water damage, permanent stains and unauthorized alterations.

Repair or replacement charges will be deducted from the security deposit. If the loss exceeds the deposit amount, the customer must pay the balance before the matter is closed.

Exchange or return may be accepted only if a wrong product was delivered, there is a manufacturing defect, or the product was damaged during transit.

The following are not eligible for return:

Rental Orders:

Cancellation after order is not permitted.

Sale Orders:

Cancellation is allowed only before shipment.

• Costumes must be returned on or before the agreed return date.
• Late return charges shall apply for each additional day.
• Continued non-return may result in:

• Some costumes require a refundable security deposit.
• The deposit amount varies according to the costume value.
• Security deposit will be refunded only after inspection of the returned costume.
• Refund processing may take 3–7 business days.